Shipping & Returns
Shipping: All prices shown on our webshop exclude VAT, shipping prices are dependent on order weight and destination and are calculated within the shopping cart and shown separately at checkout. Normal delivery is courier service:
- UK Destinations, Next Day, 48 hour, Saturday and timed morning
- Europe Express, 1 – 2 days delivery – destination dependent
- Europe Parcel Economy, 3 - 5 days delivery – destination dependent
- ROW Express, 1 - 2+ days delivery – destination dependent
- ROW Economy, 4 - 5 days delivery – destination dependent
- For Haz Chem products, shipping is ONLY via Economy Road Transport.
Orders placed by 3pm Local Time normally ship the same day where stock is available.
Returns: We offer a ‘No Quibble’ credit or replacement warranty policy.
If you believe that the goods you received are faulty, please Contact Us quoting the relevant order number telling us how many of the products were faulty and the reason you require a replacement or a refund.
Goods can only be returned with an RMA Number that will be issued to you on receipt of the fault report. Goods returned will be tested and where a fault is found as described, dependent on whether you have requested a replacement or refund (excluding shipping), a voucher code will be issued to you via email for the returned goods accepted.
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case, we will issue you with a full refund (excluding shipping) however, you will need to return the entire order at your cost if you have already received them. In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.
In cases where the order was cancelled before shipment or the entire order was faulty, we will usually refund what was paid for the goods and the delivery charge.
Any goods returned outside of these instructions cannot be process or credited.